Terms & Conditions - apex reality

1. Definitions

"Service" refers to property consultation and rental facilitation services provided by apex reality
"User" or "Client" means any person accessing our website or engaging our services
"Content" includes all text, images, property listings, and materials on our website
"We/Us/Our" refers to apex reality
"Property" means residential real estate presented for rental consideration
"Agreement" means these Terms and Conditions

2. Service Scope

apex reality provides luxury property consultation services including:

Property search and selection assistance
Viewing coordination and accompaniment
Tenancy negotiation support
Documentation facilitation
Relocation advisory services

Services are provided to individuals aged 21 years or older. Users must provide accurate information and maintain confidentiality of any account credentials.

3. User Responsibilities

When using our services, you agree to:

Provide accurate, complete, and current information
Maintain confidentiality of sensitive information shared during consultations
Comply with all applicable Singapore laws and regulations
Respect property viewing schedules and appointments
Communicate decisions and preferences honestly and promptly
Honor commitments made during tenancy negotiations

4. Prohibited Uses

Users may not:

Violate any applicable laws or regulations
Infringe on intellectual property rights
Transmit malicious code or attempt unauthorized system access
Engage in fraudulent activities or misrepresentation
Harass staff members or property owners
Use automated systems to access our services without permission
Resell consultation services without written authorization
Contact property owners directly to circumvent our services

5. Intellectual Property Rights

All content on our website remains the property of apex reality or respective content owners:

Website content, design, and branding are protected by copyright
Limited license granted for personal, non-commercial use only
Property images and descriptions may not be reproduced without permission
Trademarks and service marks must not be used without authorization
User-generated content submitted grants us license for business purposes

6. Disclaimers and Limitations

Important service limitations:

Services provided "as is" without warranties of specific outcomes
Property information accuracy depends on owner and developer disclosures
Market conditions may affect property availability and pricing
Viewing arrangements subject to property owner availability
Tenancy approval depends on owner acceptance and verification procedures
We are not liable for property condition issues discovered post-tenancy
Limitation of liability to consultation fees paid for services rendered

7. Fees and Compensation

Service fee structure:

Consultation services provided at no charge to tenants
Commission paid by property owners upon successful tenancy
No hidden fees or additional charges for standard services
Premium services quoted separately when requested
All fees comply with Council for Estate Agencies regulations

8. Dispute Resolution

Resolution procedures:

Initial attempt at informal resolution through direct communication (30 days)
Mediation as second step if informal resolution unsuccessful
Binding arbitration under Singapore International Arbitration Centre rules if necessary
Jurisdiction: Singapore courts
Governing law: Singapore law
Language: English for all proceedings

9. Service Termination

Either party may terminate the consultation relationship:

With written notice at any time before tenancy agreement execution
Immediately for material breach of these terms
For violation of prohibited uses
Upon completion of service engagement

Upon termination, access to consultation services discontinues. Certain confidentiality provisions survive termination.

10. Confidentiality

We maintain strict confidentiality regarding client information, property owner details, and transaction specifics. Information is shared only with parties directly involved in property transactions and as required by law. See our Privacy Policy for detailed data handling practices.

11. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes become effective upon posting to our website with a revised "Last Updated" date. Continued use of services after changes constitutes acceptance of modified Terms. Material changes will be communicated via email to active clients.

12. General Provisions

Entire Agreement: These Terms constitute the complete agreement between parties
Severability: Invalid provisions do not affect remainder of Terms
No Waiver: Failure to enforce provisions does not constitute waiver
Assignment: Assignment of rights requires written consent
Notices: Sent to registered email addresses or mailing addresses
Force Majeure: We are not liable for delays caused by circumstances beyond reasonable control

13. Contact Information

For questions about these Terms, contact:

apex reality

6 Battery Road, #28-03, Singapore 049909

Email: [email protected]

Phone: +65 6934 7182

14. Professional Registration

apex reality operates in compliance with Singapore's Estate Agents Act and is registered with the Council for Estate Agencies. All property consultants hold valid Real Estate Salesperson licenses as required by Singapore law.